Telefónica Network Incident Disrupts Emergency Services Across Several Spanish Regions
Technical issues following network maintenance affect emergency communication lines, prompting regional governments to issue alternative contact numbers.
A significant incident in Telefónica's fixed network has disrupted emergency services in various autonomous communities of Spain, as reported by several regional governments.
The issue has been attributed to network upgrade works carried out by the company that have impacted specific services for some users.
The total extent of the disruption is yet to be fully ascertained.
Telefónica's immediate focus is on resolving the ongoing issues associated with the incident.
At approximately 10:30 AM, Telefónica reported that all emergency service connections to the national emergency number 112 had been restored, with an update at 12:30 PM indicating that all connections were fully recovered.
A company representative noted, 'We have activated the incident management committee, isolated the affected nodes, and deployed field personnel to address specific cases arising from this incident, which has now been resolved.'
In the wake of these disruptions, the Aragonese government has established three alternative phone numbers for citizens to contact the SOS 112 service, following a drop in the IP fixed telephony network of Telefónica.
The Basque Government has advised citizens to call 900 112 088 for emergencies, due to issues with calls from individuals attempting to reach 112 that were identified at the emergency management center and are currently being addressed.
Additionally, the Emergency Coordination Center of the Valencian Community has provided the alternative number 963428000 for the 112 service, citing ongoing issues reported in the national communications network.
Efforts continue to stabilize communications and ensure public safety during this incident.
The issue has been attributed to network upgrade works carried out by the company that have impacted specific services for some users.
The total extent of the disruption is yet to be fully ascertained.
Telefónica's immediate focus is on resolving the ongoing issues associated with the incident.
At approximately 10:30 AM, Telefónica reported that all emergency service connections to the national emergency number 112 had been restored, with an update at 12:30 PM indicating that all connections were fully recovered.
A company representative noted, 'We have activated the incident management committee, isolated the affected nodes, and deployed field personnel to address specific cases arising from this incident, which has now been resolved.'
In the wake of these disruptions, the Aragonese government has established three alternative phone numbers for citizens to contact the SOS 112 service, following a drop in the IP fixed telephony network of Telefónica.
The Basque Government has advised citizens to call 900 112 088 for emergencies, due to issues with calls from individuals attempting to reach 112 that were identified at the emergency management center and are currently being addressed.
Additionally, the Emergency Coordination Center of the Valencian Community has provided the alternative number 963428000 for the 112 service, citing ongoing issues reported in the national communications network.
Efforts continue to stabilize communications and ensure public safety during this incident.
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